jlph5 Privacy Policy

1 Overview

jlph5 operates jlph5.vu as an online gaming platform serving players in the Philippines. We understand that when you sign up and play on our platform, you are trusting us with personal information. We take that seriously.

This Privacy Policy explains what personal data we collect from you, why we collect it, how it is used, who it may be shared with, and how long we keep it. It also explains the rights you have in relation to your data and how to exercise them.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, which together form the full agreement governing your use of jlph5.

jlph5 is the data controller for the personal information collected through this platform. We process your data only for the purposes described in this policy, and we do not sell your personal information to third parties.

2 Data We Collect

We collect personal data from you in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment and verification services.

Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Home address (city and province within the Philippines)
• Government-issued ID details submitted for identity verification (KYC)
• Account login credentials (stored in encrypted form; we never store plaintext passwords)
• Communications you send to our support team

Information Generated by Your Activity

• Gaming and betting history, including bets placed, games played, and transaction amounts in PHP
• Deposit and withdrawal records, including the payment channel used
• Login timestamps, session durations, and device type
• IP address and approximate location at the time of access
• Platform interaction data such as pages visited and features used

Information from Third Parties

• Transaction confirmation data from Philippine banking institutions and e-wallet providers
• Identity verification results from our KYC service providers
• Fraud screening signals from payment processing partners

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive personal data such as health information, political opinions, or biometric data beyond what is required for identity verification.

3 How We Use Your Data

The table below summarises the main purposes for which jlph5 processes your personal data and the legal basis for each.

Where we rely on your consent for a specific processing activity (such as sending promotional emails), you can withdraw that consent at any time by contacting us at [email protected] . Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

4 Sharing Your Data

jlph5 does not sell your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment and Banking Partners

When you make a deposit or request a withdrawal in PHP, we share the minimum necessary transaction details with the relevant Philippine banking institution or e-wallet provider to complete the transaction. These partners are bound by their own data protection obligations and are not permitted to use your information for any purpose other than processing your transaction.

Identity Verification Providers

To complete KYC verification, we may share your name, date of birth, address, and ID document details with a third-party identity verification service. This is done to meet our obligations and to protect all players on the platform from fraud.

Technology and Infrastructure Providers

jlph5 uses third-party services for hosting, security monitoring, and platform operations. These providers process data only on our instructions and under strict data processing agreements. They are not permitted to use your data for their own purposes.

Legal and Regulatory Obligations

We may disclose your personal information to law enforcement agencies, regulatory bodies, or other authorities when we are required to do so by applicable Philippine law, or when we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of players, or respond to a valid legal process.

Business Transfers

In the event of a merger, acquisition, or transfer of substantially all of jlph5's assets, your personal data may be transferred as part of that transaction. We will notify affected players if such a change occurs and their data is to be used in a materially different way.

5 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterward, in accordance with our legal obligations and legitimate business needs.

• Account data — retained for the duration of your account and for a minimum period after account closure as required by applicable regulations.
• Transaction records — financial records including deposits and withdrawals in PHP are retained for the period required under Philippine financial regulations.
• KYC documents — identity verification records are retained for the legally required period from the date of verification or account closure, whichever is later.
• Support communications — kept for a reasonable period to allow follow-up and for quality assurance purposes.
• Analytics data — aggregated and anonymised usage data may be retained indefinitely as it cannot be used to identify individual players.

When your data is no longer needed for any of the purposes described in this policy, we securely delete or anonymise it.

6 Security Measures

jlph5 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of passwords and sensitive account credentials
• OTP-based authentication for login and sensitive account actions
• Access controls that limit which staff members can view personal data, on a need-to-know basis
• Regular security assessments and monitoring of our platform infrastructure
• Fraud detection systems that monitor for unusual account or transaction behaviour

While we maintain strong security practices, no online platform can guarantee absolute security. You also play a part in keeping your account safe — do not share your password or OTP codes with anyone, and contact us immediately at [email protected] if you believe your account has been accessed without your authorisation.

7 Cookies and Tracking Technologies

jlph5 uses cookies and similar technologies on our platform to support essential functionality, improve your experience, and understand how our platform is used.

Essential Cookies

These are required for the platform to function. They manage your session, keep you logged in securely, and ensure transactions are processed correctly. These cookies cannot be disabled without affecting your ability to use jlph5.

Analytics Cookies

We use analytics tools to collect aggregated, anonymised data about how players navigate the platform. This helps us identify which features work well and where improvements are needed. No personally identifiable information is used for analytics purposes.

Security Cookies

Certain cookies support our fraud detection and account security systems. They help us recognise your device across sessions and flag unusual login activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently. Blocking essential cookies will affect your ability to log in and use jlph5 normally.

8 Your Rights

As a player on jlph5, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

• Right to access — You can request a copy of the personal data we hold about you.
• Right to correction — If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — You can request that we delete your personal data. This right is subject to our legal obligations, which may require us to retain certain records for a minimum period.
• Right to restrict processing — In certain circumstances, you can ask us to pause processing of your data while a concern is being resolved.
• Right to data portability — You can request your personal data in a structured, commonly used format so that it can be transferred to another service where technically feasible.
• Right to withdraw consent — Where processing is based on your consent (such as for marketing communications), you can withdraw that consent at any time.
• Right to object — You can object to processing based on legitimate interests, including profiling for direct marketing purposes.

We aim to respond to all data rights requests within a reasonable timeframe. In complex cases, we may require up to 30 days and will inform you if an extension is needed.

9 Minors

jlph5 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of our registration and KYC process, and any account found to belong to a person under 21 will be immediately suspended.

If you are a parent or guardian and believe that a minor has created an account on jlph5 or provided us with personal data without your knowledge, please contact us immediately at [email protected]. We will investigate and take prompt action, including deleting the relevant data and closing the account.

10 Changes to This Policy

jlph5 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or feedback from our players. When we make updates, we will revise the "Last updated" date at the top of this page.

For significant changes that materially affect how your data is processed, we will provide a more prominent notice — such as a notification on the platform or an email to your registered address — before the change takes effect.

Continued use of jlph5 after a policy update constitutes your acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and close your account by contacting us at [email protected].

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how jlph5 handles your personal information, please get in touch with our team.

You can reach us at [email protected]. We aim to acknowledge all privacy-related enquiries promptly and resolve them within a reasonable timeframe.

For general account assistance, platform questions, or game-related queries, the same contact address applies. Our support team covers the full range of player enquiries from Manila to Davao and across the Philippines.